On Hold.........

So I looked on our account today and there is a charge from Norton AntiVirus for 49.99. It says annual fee. Well, here is the funny thing.....we don't have Norton. Gerre used to about 2 years ago on his laptop and I have a mac so I don't have it. So not a big deal right????? WRONG. I called to tell them to take the charge off, however I have been on hold for 50 minutes and still going. I have yet to speak to a person........I am so irritated. I don't understand why it has taken so long but I am soooooooo NOT happy.